Power Outage Response Platform

Bridging Generational Gaps in Crisis Response

“I’ve got 40 years of experience, but I can’t teach that in the middle of an outage,” a veteran lineworker confessed. During blackouts, AEP’s aging workforce struggled to train newcomers using outdated systems. Our web platform didn’t just digitize workflows—it captured decades of expertise through GPS-guided assignments and a safety reporting feature co-designed with crews. The 97% usability success rate wasn’t the win; it was watching a 25-year-old apprentice confidently using tools built on his mentor’s wisdom. This project became a bridge between generations.